TERMS OF SERVICE

Welcome to www.merchandmarch.me We strive to ensure our customers and users ("you") receive an effortless shopping experience and we hope that you enjoy all our Website has to offer.

www.merchandmarch.me (the "Website") is owned and operated by MERCH & MARCH - FZCO, trading as MERCH & MARCH ("MERCH & MARCH").

Please read these terms of service (the "Terms of Service"), and any other terms applicable to the use of the Website, including the Website Terms of Use ("Website Terms"), the privacy & cookie policy (the "Privacy Policy"), as together they form the terms governing the relationship between us and you (collectively, the "Terms"). We may need to change or update our Terms from time to time as we strive to improve our services. We will notify you of any changes to the Terms either via email, a notification you will receive when accessing the Website, or other reasonable means, but it is your responsibility to read the Terms prior to using the Website or our services. If you do not consent to these Terms, you must cease access and use of the Website. Your continued use of the Website constitutes your acceptance of the Terms.

When you place an order for products or services through our Website (an "Order"), you are deemed to have consented to the latest version of the Terms then posted on our Website. If a change in law takes effect which requires us to change our Terms after you have placed an Order but before it has been accepted by us, you acknowledge that the change will apply to your Order. In all other cases, the version of the Terms posted on the Website at the time your Order was placed will apply.

REFUND PROCESS

All items returned to us will be inspected. If we are satisfied with the condition of the item returned, we will process the return and notify you once a refund has been issued with the value of the refund.

Your refund will be paid back to you depending on your original payment method:

  • Credit or Debit Card payments are refunded back to the original payment card used to make the purchase;
  • Cash on delivery payments are refunded in cash;
  • If you paid using a Delayed Payment Provider, your refund will be

processed in accordance with the Delayer Payment Provider's terms;

Please note that we cannot refund items if the return is initiated after 30 days of processing your Order. If you return an item to us after the 30 day period, we will return it back to you as it has surpassed the refund deadline. For credit card refunds, it may take up to 14 days for your credit card provider or bank to process the refund and for the refund to be reflected on your card statement.