RETURN and REFUND POLICY

Subject to meeting the conditions of these Terms of Service, we offer a "no questions asked" free returns policy if you initiate a return request within 30 days of delivery of your Order. Please note that Return Option is available only for Activewer and Sports Accessories items. Beauty, Skin Care, Fragrance and Aroma Diffusers products are not returnable.

However, non-returnable items may still be returned to us if you accidentally received the wrong item in your Order, or if the item was received damaged.

To be accepted by us and qualify for a refund, all items in the Order (including promotional or complimentary gift items received with the Order) must be returned to us:

• unaltered, unused and in their original condition (or the condition in which they were received by you from us or our agents);
• in their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached;
• accompanied by the original Order confirmation.

Items can be returned by arranging collection from your delivery address in the UAE by either:

• Contacting us by WhatsApp number +971 58 522 0035; or
• Logging into the My Account/Order History section of the Website and submitting an Order return request.

Remember to complete and include the returns label you received with your Order package to avoid delays in processing your return. we will aim to process your return within 3-5 business days from us receiving the package back, and if accepted, the refund will be issued to your original form of payment, unless stated otherwise in these Terms of Service.

Scratches, dents, or any type of damage or visible signs of wear will not be accepted and will be returned to the customer with a rejected refund request.

NON-RETURNABLE ITEMS

We don't accept returns for beauty and grooming products (including skincare, fragrance, aroma diffusers, make-up and haircare), face masks and candles.